Terms of Service

These Terms of Service apply to purchases made through Threads by Caro. By accessing our website or placing an order, you agree to these terms.

About Threads by Caro

Threads by Caro is an Australian online business offering made-to-order clothing and other products featuring original designs.

Throughout these terms, “we”, “us” and “our” refer to Threads by Caro.

Products

We aim to display and describe our products as accurately as possible. Colours may appear slightly different depending on your device, screen settings and the printing process.

As our products are made to order, minor variations in print placement, colour and appearance may occur.

Product availability, colours, sizes and designs may be changed or discontinued without notice.

Orders

By placing an order, you confirm that the information you provide is accurate and complete.

We reserve the right to cancel or refuse an order where reasonably necessary, including where there has been a pricing or product information error, suspected fraudulent activity, or an item is unavailable.

If we cancel an order after payment has been received, the applicable amount will be refunded.

Pricing and Payment

Prices are displayed in the currency shown on our website.

Prices, promotions and product availability may change without notice. The price applicable to your order is the price displayed at the time your order is placed, subject to correction of genuine pricing errors.

Payment must be successfully completed before an order can be processed.

Made-to-Order Products

Our products are printed especially for each customer after an order is placed.

Because products are made to order, we generally cannot accept cancellations, returns or exchanges for change of mind, incorrect size selection or colour preference once an order has entered production.

Please check product details and size guides carefully before placing your order.

Your rights under applicable consumer protection laws are not affected.

Shipping and Delivery

Estimated production and delivery times are provided as a guide and are not guaranteed.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, weather events, customs processing and peak trading periods.

Customers are responsible for providing an accurate and complete delivery address.

Please refer to our Shipping Policy for further information.

Returns, Refunds and Product Issues

If an item arrives damaged, faulty, misprinted or incorrect, please contact us as soon as possible with your order details and photographs showing the issue.

Eligible claims will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

Intellectual Property

Unless otherwise stated, all original artwork, illustrations, designs, branding, logos, photographs, written content and other creative material appearing on the Threads by Caro website are owned by or licensed to Threads by Caro.

These materials may not be copied, reproduced, modified, distributed, sold or used commercially without prior written permission.

Purchasing a Threads by Caro product does not transfer ownership or intellectual property rights in the artwork or design featured on that product.

Personal Information

Your personal information is handled in accordance with our Privacy Policy.

Information provided when placing an order may be shared with service providers where necessary to process payments, manufacture products, fulfil orders and arrange delivery.

Website Use

You must not use our website for any unlawful purpose or attempt to interfere with the security, operation or functionality of the website.

You must not reproduce, copy or commercially exploit website content without permission.

Third-Party Services

We may use third-party providers to operate parts of our business, including payment processing, printing, order fulfilment and delivery.

Where you interact with third-party services, their own terms and policies may also apply.

Limitation of Liability

To the extent permitted by law, Threads by Caro is not responsible for indirect or consequential loss arising from use of our website or products.

Nothing in these terms limits liability or consumer rights where doing so would be unlawful.

Changes to These Terms

We may update these Terms of Service from time to time. The version published on our website at the time of your order will apply to that purchase.

Governing Law

These Terms of Service are governed by the laws of Victoria, Australia and applicable laws of the Commonwealth of Australia.

Contact

If you have questions about these Terms of Service, please contact Threads by Caro using the contact details provided on our website.

Last updated: 28 August 2026