Shipping Policy

At Threads by Caro, every item is made to order especially for you. Because our products are created after your order is placed, please allow time for both production and delivery.

Order Processing & Production

Orders are sent into production shortly after they are placed.

Most orders are produced within approximately 2–5 business days. Production times are estimates and may be longer during busy periods, public holidays or due to circumstances outside our control.

Once an order has entered production, we may not be able to make changes to the product, size, colour or delivery details.

Shipping & Delivery

Shipping times vary depending on your location, the products ordered and the delivery service available for your order.

Estimated delivery times shown at checkout are provided as a guide and begin after production is complete.

Please keep in mind that production time and shipping time are separate.

Where possible, orders are fulfilled by a production partner located close to the delivery destination to help reduce delivery times and unnecessary international shipping.

Shipping Costs

Shipping charges are displayed at checkout before you complete your purchase.

We offer free standard shipping on eligible orders over the minimum order value displayed on our website.

From time to time, we may also offer free or discounted shipping promotions. Any applicable offer and conditions will be displayed at the time of purchase.

Shipping rates and free-shipping thresholds may be updated from time to time to reflect changes in delivery and fulfilment costs.

Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been produced and dispatched.

Please allow some time for tracking information to become active after your order has been shipped.

Multiple Items

If your order contains multiple products, they may occasionally be produced or shipped separately. This means your order may arrive in more than one package or on different days.

Where this occurs, you may receive separate tracking information for each shipment.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error after placing your order, please contact us as soon as possible at hello@threadsbycaro.com.

We will do our best to assist, but once an order has entered production or been dispatched, we cannot guarantee that the delivery address can be changed.

Delivery Delays

While we aim to have every order delivered as quickly as possible, occasional delays may occur due to postal or courier networks, weather, public holidays, peak shopping periods or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us and we'll be happy to help investigate.

Lost or Missing Orders

If your tracking information shows that your order has not arrived within the expected delivery timeframe, please contact us at hello@threadsbycaro.com.

We will review the tracking information and work with our delivery and fulfilment partners to determine the appropriate next steps.

International Orders

International shipping availability and estimated delivery times will be displayed at checkout.

International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Questions About Your Delivery?

If you have any questions about your order or delivery, please contact us at hello@threadsbycaro.com and include your order number so we can assist you.

Last updated: 28 August 2026