Refund policy

Returns & Refunds

Each Threads by Caro item is made to order especially for you. Because of this, we’re unable to accept returns or exchanges for change of mind, incorrect size selection, or colour preference.

Please check the product description and size guide carefully before placing your order.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Once we’ve reviewed the issue, we’ll arrange an appropriate replacement or refund.

Please do not return an item unless we have asked you to do so.

Incorrect size ordered

As our products are printed especially for each customer, we cannot offer returns or exchanges where an incorrect size has been selected.

We strongly recommend checking the size guide provided on each product page before ordering.

Consumer guarantees

Our returns policy does not exclude or limit any rights you may have under Australian Consumer Law or other applicable consumer protection laws.